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Training Course and Workshop Cancellation Policy

Booking & Payment Policy

Life happens! We understand that sometimes your needs change.
We do our best to allow for that — and here is what we can do.

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Please make flexible and refundable travel plans, as each course requires a minimum number of participants to proceed.
We will let you know at least one month in advance if there is a change in venue or if a course is cancelled.

 

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If We Cancel

If The Blisstitute of Living Aloha needs to cancel a course for any reason:

• You may choose to transfer to a future training, or

• Receive a full refund of all monies paid.

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If You Cancel

We understand that life can shift unexpectedly, and we aim to be as fair and flexible as possible.

• More than 6 weeks prior to course start date:
  You will receive a refund of your course fee, minus a $250 admin fee.

• 2 to 6 weeks prior to course start date:
  We will transfer $250 of your deposit to a future training.
  The remaining $250 will be kept as an admin fee.

• Less than 2 weeks prior to course start date:
  No transfers or refunds will be offered.

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If you experience an emergency, please reach out to us right away — we will do our best to find a compassionate and workable solution.

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Deposits

All deposits for trainings and workshops are non-refundable.

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Payments

• Full payment is due at the commencement of training, unless a payment plan has been arranged in advance.

• Once a course has started, no refunds are available if you choose to stop attending.

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Participant Expectations

At The Blisstitute of Living Aloha, we are committed to creating spaces of respect, truth, exploration, and self-responsibility in all sessions, trainings, and workshops.

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We ask each participant to:

• Take responsibility for their own well-being.

• Make clear requests that support their experience — including the right to say yes or no.

• Treat themselves and others with kindness, compassion, and respect.

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Any form of physical, verbal, emotional, or spiritual harm will not be tolerated.

If a participant is deemed unfit to continue, they may be asked to leave immediately.
If the matter cannot be resolved privately, they may be excluded from future Blisstitute activities.
No refunds will be issued in these cases.

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In the Spirit of Aloha

We thank you for honouring these guidelines. They help us maintain a learning environment grounded in integrity, care, and mutual respect, so that everyone may experience the deep healing and joy of Living Aloha.

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INTAKE + WAIVER FORM - Training Course

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Please fill in this form after you have paid your deposit for the 6-day Spiritual Hawaiian Lomilomi Massage Training, and before the training commences:  https://www.blisstitute.com/training-courses/intake-waiver-form

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Training Course Grievance Procedure 

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Overarching Policy

 

In line with The Blisstitute of Living Aloha’s Mission, we aim to promote and maintain an open and supportive learning environment within which students can optimise their personal and professional development. The aim of the Student Grievance Policy and its associated guidelines is to provide processes that enable student concerns to be addressed quickly, without fear of reprisal pertaining to the source of the concern as practicable. 

 

The Blisstitute is committed to developing and maintaining an effective, timely, fair and equitable grievance handling system which is easily accessible to all complainants. 

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Grievance Management Principles

The student Grievance Policy is based on the principles that The Blisstitute has: 

• Developed a culture that views grievances as an opportunity to improve the organisation and how it works; 

• Set in place a grievance handling system that is student focussed and helps The Blisstitute to prevent grievances from recurring; 

• Ensure that any grievances are resolved promptly, objectively and with sensitivity and in complete confidentiality; 

• Ensure that the views of each complainant and respondent are respected and that any party to a grievance is not discriminated against nor victimised 

• Ensure that there is a consistent response to grievances. 

 

A grievance can be defined as a person’s expression of dissatisfaction with any aspect of The Blisstitute’s services and activities, including both academic and non-academic matters, such as - 

• the enrolment, induction/orientation process 

• the quality of education provided 

• academic issues, including student progress, assessment, curriculum and awards in a course of study 

• handling of personal information and access to personal records 

• the way someone has been treated. 

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These grievance procedures are designed to ensure that The Blisstitute responds effectively to individual cases of dissatisfaction. 

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Policy Coverage

In relation to non-academic grievances, the term “complainant” applies to both current students of The Blisstitute and mode of study and persons seeking to enrol with The Blisstitute. These grievance procedures will be made available to complainants regardless of the location of study at which the grievance has arisen, the mode in which they study or their place of residence. At any time complaints can be discussed with the person/s involved. However, if this is impracticable, complainants have the following complaint mechanisms available. Please note that all mechanisms are free of charge.

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The policy will apply to management of grievances arising between parties include: 

1. student: student 

2. student: staff member 

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Before an Issue Becomes a Formal Complaint 

Complainants are encouraged, wherever possible, to resolve concerns or difficulties informally with the person(s) concerned. If the concern is still has not been resolved, the student can file a formal complaint. 

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Lodging a Formal Complaint

If a student cannot resolve the issue informally and they wish to lodge a formal complaint, they should: 

1. Provide the details of the complaint in writing to The Blisstitute. This correspondence should include their name, contact details (must not be anonymous), details of the complaint and also detail the steps that have been taken so far. 

2. Make the complaint themselves, as complaints on behalf of someone else will not be accepted. 

3. Understand that it is a serious procedure and it will be investigated. 

4. Understand that it is a formal complaint as opposed to comments, feedback or suggestion. 

5. Be aware that the staff member or student/s concerned will be informed that a complaint has been made against them or in relation to a decision they have made. 

6. The Blisstitute will acknowledge receipt of the complaint in writing within 5 days. 

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Procedure

This procedure can be utilised by complainants to submit a grievance of an academic or non- academic nature. Grievances of an academic nature include issues related to student progress, assessment, curriculum and awards in a course of study. Grievances of a non academic nature cover all other matters including grievances in relation to personal information that The Blisstitute holds in relation to an individual. 

 

During all stages of this procedure The Blisstitute will take all steps to ensure that: 

• the complainant and any respondent will not be victimised or discriminated against 

• the complainant has an opportunity to formally present their case and each party to a grievance 
  may be accompanied and assisted by a support person at any relevant meetings 

• a full explanation in writing for decisions and actions taken as part of the process will be 
  provided if so requested by the complainant or a respondent 

• where the grievance process results in a decision that supports the complainant, The Blisstitute will immediately implement any decision and/or corrective and preventative action required and advise the complainant of the outcome 

• there is no cost to the complainant during the internal stages of this grievance procedure. 

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Stage one – informal grievance: 
The student can talk to any member of staff at The Blisstitute about their grievance. If the matter is not resolved then the student can lodge a formal grievance. 

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Stage two – formal grievance: 
The student should put the details of their grievance in writing and attach all supporting documents. 

 

Formal grievances must be submitted in writing marked to the attention of the Directors as follows: 
To the Director
The Blisstitute of Living Aloha

(Please contact us for postal address or send via email charlie@blisstitute.com)

 

Receipt of the grievance will be acknowledged in writing/email. The grievance handling process will commence within ten working days of the receipt of the formal grievance and all reasonable measures will be taken to finalise the process as soon as practicable.  The Director, or their nominee, will then, if necessary seek to clarify the outcome that the complainant hopes to achieve. Such clarification may be sought by written or verbal request or by a face-to-face interview with the complainant. When such clarification occurs in a face-to-face interview the complainant or respondent may ask another person to accompany them. 

 

The Director, or their nominee, will then endeavour to resolve the grievance and will provide a written report to the complainant on the steps taken to address the grievance, Academic and Non- academic Grievances including the reasons for the decision, within ten working days. The report will further advise the complainant of their right to appeal the decision if they are not satisfied with the outcome of their formal grievance, and the means by which they might do so.  

 

Stage three – further action: 
The procedures set out in this document do not replace or modify procedures or any other responsibilities which may arise under other policies or under statute or any other law. Nothing in this policy and procedure limits the rights of individuals to take action under Australia's Consumer Protection laws. Also, these procedures do not circumscribe an individual's rights to pursue other legal remedies. 

 

All students have the right to refer complaints to: The Office of the Health Ombudsman

www.oho.qld.gov.au/make-a-complaint

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Record Keeping and Confidentiality

A written record of all grievances handled under this procedure and their outcomes shall be maintained for a period of at least five years to allow all parties to the grievance appropriate access to these records, upon written request to the Director. All records relating to grievances will be treated as confidential and will be covered by The Blisstitute’s Privacy and Personal Information Policy.